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Frequently Asked Questions
How does the SmartCase work?
Black Technology: projects transmission content via a passive NFC wireless connection between the case and your phone.
Is this SmartCasse application accessible globally?
Yes! The apps for the iPhone and Android models, respectively, are accessible globally. In the shipped package you receive in-depth manual(s) on how to use the phone case.
Will the case image go away when case taken off phone?
No - the image will stay even if you take the case off your phone.
What is included in the shipped package?
Two Things: (1) Phone Case (2) In-depth manual of how to use the phone case
Do I need to charge the case?
No, there is no built-in battery, thus the case does not require charging.
Do I have to wait before changing image again?
You can change the phone case picture at any time.
How many times can I change the image?
You can change the image as many times as you like.
Will this also protect my phone?
Made from top-quality PC + TPU + glass materials, this case well effectively protects your phone from daily damages.
Is it a bulky case?
Not at all! Ultra slim profile follows the phone's original design, its slim form will not make the phone bulky and give you a confident hold.
Does this case allow MagSafe charging?
No, the case does not allow MagSafe charging on iPhones.
How long does shipping take?
Shipping generally takes 7-12 days. Please note that shipping times may vary due to unforeseen circumstances.
Are there any shipping costs?
Shipping costs are calculated at checkout and vary based on your location and the shipping method chosen. Free shipping may be available for certain promotions or order amounts. Rest asure, we charge you minimal shipping costs.
What if my phone case arrives damaged?
Although this is not usually the case, however due to unforeseen circumstances, if your case arrives damaged, please contact our customer service team immediately with photos of the damage. After review, we might arrange for a replacement or a refund as per your preference.
What is the return policy?
We have a 30-day return policy and you will be refunded the original price of the product. However, the shipping fees are non-refundable.